Position Summary: The Network Administrator is responsible for the system network, software, phone system and company hardware.
Primary Roles and Responsibilities:
- Accountable for Company Computer Network infrastructure (System up time)
- Accountable for Company telecommunications infrastructure and devices
- Includes phone system, tablets, mobile phones, MDM
- Manage and Maintain hardware and software(Employee Devices and System Devices)
- Data integrity, security and analysis
- Primary point of contact for Technicial system, hardware, software Support
- Issues/Queue
Essential Duties and Responsibilities:
- Accountable for the uptime of the internal network systems, communication systems, individual computers/devices, and integrity of company computer data. (Some systems are managed internally while others utilize Consultant and Vendor services used maintain systems)
- System network devices (Servers, Routers, Switches, etc.)
- Server/workstation operating systems upgrades and patches up to date on most recent versions
- Make recommendations for upgrades and changes
- Maintain company network
- Trouble shoot hardware, software, and connectivity issues
- Maintain ready stock of computers for immediate replacement in case of a breakdown
- Procuring Replacement Devices and plans
- Manage company mobile devices (phones, tablets, AirWatch, etc.)
- Maintain company phone and voice mail system
- Maintain Technical Support Issue Log
- Make employees aware of the Tech Support log and tracking
- Respond with resolution or update via phone or email within 1 business day of original issue
- Follow-up again with final resolution via phone or email
- Track updates and resolutions Technical Support Queue
- Communicate potential problems/trends to managers
- System network devices (Servers, Routers, Switches, etc.)
- Accountable for integrity and backup of company computer data
- Backup files, library of programs, procedures, network devices, and logins
- User access and security to all company systems
- Accountable for Business Software installation and updates as necessary
- Recommend upgrades and changes
- Coordinate and setup CRM
- Accountable for providing analytical data to departments and employees of all companies
- SRS Reporting development and management as needed for company operations
- Pulls data/Smartlists for audits, year-end close or as needed
- Accountable for Continuing Education about software, hardware, programming, reporting, systems, etc.
- Software user conferences
- Online training
Essential Skills
- System Maitenance/Setup
- Windows Servers
- VSphere
- Veeam Backups
- Data Analytics
- SQL
- SSRS/Power BI
- Websites
- WordPress
- Hardware
- Windows PC’s (setup and troubleshooting)
- Mobile Phones/Tablets (setup and troubleshooting)
- Software
- ERP System Experience
- CRM Systems Experience
- Microsoft Office 365 Administration experience
- Microsoft Windows Administration experience
- Other
- Multi-Factor Authentication
- Assist Employees with computer/software as needed